How can I turn off the auto-renew feature for my subscription?

Follow the steps below to cancel your subscription and you will no longer have your subscription renewed automatically.

I purchased my subscription via Google Play and I want a refund. What can I do?

You can find it using this link: Google Play has their refund policy listed on their website.

I purchased my subscription via the Apple App Store and I want a refund. What can I do?

You can find it using this link: Apple has their refund policy listed on their website.

When will I be charged?

Your Premium monthly or yearly subscription price will be charged to your account automatically. Freemium plans are not charged.

What happens to my vision board and information once I cancel my subscription?

Your account information and vision board will be saved for 30 days after you cancel your subscription in case you want to renew your subscription within those 30 days. After 30 days your vision board will be deleted but your user name and email can still be used to renew your membership at any time.

How can I change my account information, such as email, billing information, etc?
  1. Billing information must be changed in either the App Store or Google Play store, depending on your device
  2. To change profile information, tap the button in the upper right corner and select the option that says “Profile”. Here, you will see where you can update information for different items such as first name, last name, email, age.
Does my subscription automatically renew?

Yes, our Monthly and Yearly subscriptions renew automatically to avoid interruption in service.
Monthly subscriptions – automatically renews on the same day each month(the day you subscribed), unless canceled.
Yearly subscriptions – automatically renews after the initial annual term unless canceled.

How do I cancel my subscription?

Cancellation steps can differ, depending on where you subscribed (Apple App Store or Google Play). Please review below to see the steps that apply to you:

If you purchased your subscription via Apple App Store: Open the Settings App(on your phone)> Scroll down to “iTunes and App Store”>Tap your AppleID Email>Select “View AppleID (you may be asked to log in)>Tap “Subscriptions”>Select the Veraki subscription>Tap “Cancel Subscription” to disable it from auto-renewing at the end of the current billing cycle

If your purchased your subscription via Google Play: Open the Google Play Store>Tap Menu (3 small horizontal lines) and then Subscriptions>Tap the subscription you want to cancel>Tap Cancel subscription>Follow the onscreen instructions.


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How do I edit my vision board?

Tap on the paper & pencil icon in the bottom right corner to enter into edit mode.

How many pictures can I add?

There are 21 slots open for pictures on your Vision Board. We recommend using 6-7 at a time so the entire board can be seen on your screen.

How do I add additional pictures to my vision board?

Tap on the paper & pencil icon in the bottom right corner to get into edit mode. Then tap on the picture icon on the bottom left corner of the screen. You can add a picture using your Camera, Album or Our Library.

How do I delete a photo on my vision board?

Tap on the paper & pencil icon in the bottom right corner to get into edit mode. Then tap on the yellow button with three dots in the upper right corner of the photo. Then tap on the trash can icon to delete photo on my vision board?

How do I move the position of my photo?

Tap on the paper & pencil icon in the bottom right corner to get into edit mode. Then tap on the yellow button with three dots in the upper right corner of the photo. Then tap the option to “move forward” or “move backward” depending on the direction you want to move the photo.

Who can see my entries, posts, and images on the journal page?

Your entries, posts, and images are private and only you can see them.

How can I edit my old entries?

Click on the entry you wish to edit. Once it is open, click the 3 dot icon (…) in the upper right corner and choose to either edit or delete your post. You can also add or delete an image that is attached to this post. Remember to click “Save” and then “Yes” to confirm the changes.

How long will my entries stay in my journal?

Your entries, categorized by date, will remain in your journal unless you delete them.

How often is the journal prompt changed?

We offer new journal prompts 2-3 times per week.

Do I have to use your journal prompts?

No, you don’t have to use the Veraki prompts. Your entries can be anything you want to write about. You can also use this space to do the journal exercises found within the kits.

What if I'm experiencing issues when using the journal?

Send us a message at [email protected] and let us know the technical issue you are experiencing. We will respond within 24 hours.

Where can I find emotional and professional support?

Please visit our list of crisis support lines listed in the Help section in the app. Remember, you are not alone. Each one of these services offers support and/or referrals for immediate help from a professional or trained individual.

If this is an emergency, and you live in the United States, dial 911.

 

What's the difference between the major categories on the Learn Page?

In order to make the content easier to navigate, we have divided the Learn Page into categories:

  1. Quick Tools – provides instant visualizations and exercises for triggered feelings or challenging moments.
  2. Skill Development – offers kits that help you with common life skill development.
  3. Continued Growth – kits and booster packs that provide a deeper dive into your personal growth.
  4. Just Breathe – simple guided breath exercises to use in the moment.
  5. Visualization Library – the place to find guided visualization recordings for specific needs.
Why is some content unavailable?

The Freemium Subscription will show the available content for your plan in color. Any content marked with a Premium header or in dark grey is accessible only with the Premium Subscription.  You can access these premium extras, by upgrading your subscription with an additional charge.

How often are the feature visualizations updated?

They are updated weekly.

Can I be notified if new content is added?

If you have subscribed to receive our monthly newsletter, you will be notified when new content is available. Or, visit the app regularly to see what new content has been added.

To subscribe to the newsletter, go to “Settings” in the app and choose “Receive our newsletter.”

Can I give feedback on content?

Absolutely! We welcome feedback about any of our content. Please send us an email at [email protected] with the word “feedback” in the subject.

Does Veraki repeat the Daily Dose lessons?

The Daily Dose lessons are changed each day. Since they are grouped into weekly themes, sometimes a lesson is repurposed for another topic.

How are notifications used?

You will only receive notifications if you have selected the option to receive push notifications under “Account Settings” in the Veraki app. Reminders and guidance notifications are sent a minimal number of times. Notifications within the app can also be used to highlight next steps or new features.

For the optimum app experience, allow notifications from Veraki from your phone settings.

Are other people able to see my vision board?

No, not unless you choose to share your vision board with people outside the app by using the Share Button located on the bottom left corner of your vision board page. No one else within the Veraki app can see your board

Who can see what's posted on the Journal Page?

Only you can see what you post in your journal.

What happens to my personal vision board if I delete it? Can Veraki recover it for me?

Due to our privacy policy, Veraki does not have access to your vision board so we can’t recover it for you. However you are able to recreate your board in the app.

How can I download the app?

The Veraki app is currently available on iPhones and Android devices.
To download the app, search for “Veraki” in the iTunes App Store or the Google Play Store. or use the following links:

Apple: https://apps.apple.com/us/app/veraki-personal-growth/id1485751764
Android. : https://play.google.com/store/apps/details?id=com.veraki.verakiapp

I want to clear my history and start over with the app. How do I uninstall and reinstall my app?

Follow these steps for your device:
iOS
1. Uninstall the app by holding down the Veraki app icon until it starts wobbling. Then, tap the “x” in the upper left-hand corner of the icon to delete. If you are on iOS 13, you will need to select ‘Rearrange Apps’ first
2. Turn your device off and then back on. This step is very important.
3. Download the app again by visiting the App Store and searching for “Veraki”
4. Press the cloud icon or “install” to re-download
5. Log back in with your existing account information.
ANDROID
1. Uninstall the app by going to the Google Play Store and searching for “Veraki.” Press the ‘Uninstall’ button on the Veraki screen.
2. Turn your device off and then back on. This step is very important.
3. Download the app again by visiting the Play Store and searching for “Veraki”
4. Press the ‘install’ button on that screen to re-download.
5. Log back in with your existing account information.

How do I update my app to the newest version?

To download the newest version of the Veraki app, follow the steps below:
iOS
1. Visit the App Store
2. Tap “Updates” in the bottom right corner.
3. Scroll to the Veraki app and tap “Update”
*If it is not there, that means you are up-to-date!
ANDROID
1. Visit the Google Play store
2. Open ‘Settings’ and tap “My apps & games”
3. Scroll down to the Veraki app and tap “Update”
*If it is not there, that means you are up-to-date!

Why am I not able to hear any of the videos or meditations?

Double check that your phone is not in silent mode and that the sound is on. For any technical issues, please email us at [email protected]veraki.com and we will further assist you.

How can I redeem Promo codes?

If you are using an iOS device, then proceed with the following steps:
iOS
1. Tap the App Store icon from the Home Screen
2. At the bottom of the screen, tap Today.
3. At the top of the screen tap the sign-in button or your photo
4. Tap “Redeem Gift Card or Code” If you don’t see “redeem Gift Card or Code,” sign in with your Apple ID.
5 . Tap “Use Camera” and follow the instructions on the screen Otherwise, you can tap “You can also enter your code manually, ” then follow the instructions on the screen.
6. Enter the promo code or content code from the back of the card.
7. Tap “Done”
ANDROID
If you are using an Android device, then proceed with the following steps:
1. Open the Google Play Store app on your Android device.
2. Tap Menu, then Redeem
3. Enter promo code or content code from the back of the card.
4. Tap “Redeem”

For technical issues or other questions:
email us at [email protected]